Privacy Policy
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our gaming platform and related services. We are committed to maintaining the confidentiality and security of your data in compliance with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25. Our policy applies to all users, players, and visitors who engage with our services across all devices and platforms.
1. Information We Collect
We gather various categories of information to provide you with seamless gaming experiences, process transactions, and ensure regulatory compliance. The types of information collected include personal identifiers, account credentials, contact details, financial information, device data, behavioural analytics, and communication preferences. Understanding what data we collect helps us serve you better while maintaining transparency about our practices. We collect this information through direct registration, ongoing account interactions, payment processing, customer support communications, and automated tracking technologies deployed across our platform.
| Data Category | Description | Purpose of Collection |
|---|---|---|
| Personal Data | Name, email address, date of birth, government-issued identification | Account verification, regulatory compliance, age verification |
| Financial Information | Banking details, credit card numbers, payment history, transaction records | Processing deposits, withdrawals, and gaming transactions |
| Account Activity Data | Login timestamps, game preferences, wagering history, balance information | Personalizing experience, fraud prevention, responsible gaming monitoring |
| Technical Data | IP addresses, browser type, device identifiers, operating system information | Platform optimization, security monitoring, geographic location verification |
| Cookies and Tracking | Session identifiers, preference settings, advertising data, behaviour patterns | Enhancing user experience, marketing analytics, fraud detection |
2. Legal Basis for Processing
Our collection and processing of personal information is grounded in several legal foundations under Canadian law. We process your data because you have explicitly consented to our privacy terms upon account registration, as we have legitimate business interests in operating a secure and compliant gaming platform, to fulfill our contractual obligations to you as a player, and to comply with legal requirements imposed by provincial gaming regulators and federal authorities. When processing sensitive financial data, we rely on the contractual relationship established between us and you, as well as our obligation to prevent money laundering and fraud under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
3. Use of Your Information
We utilize the information collected for multiple essential purposes that directly benefit our users and our operations. Your personal data is used to create and maintain your gaming account, verify your identity and age, process financial transactions securely, deliver customer support services, prevent fraudulent activities and unauthorized access, enforce our terms of service, comply with legal and regulatory obligations, customize your gaming experience, conduct responsible gaming assessments, detect problem gambling behaviours, and improve our platform’s functionality and user interface. Additionally, we may use non-identifiable aggregated data for statistical analysis, marketing purposes, and product development. We are committed to using your information only for the purposes disclosed in this policy and will seek additional consent if we intend to use your data for materially different purposes.
4. Data Sharing and Third Parties
We maintain strict controls over who can access your personal information. Your data may be shared with carefully selected third parties only when necessary to provide our services. These parties include payment processors and financial institutions that facilitate your deposits and withdrawals, age verification services that confirm your eligibility to gamble, responsible gaming organizations that help us identify at-risk players, government agencies and regulators when legally required, law enforcement authorities investigating suspected criminal activity, and service providers who assist with IT infrastructure, customer support, and data security. All third parties are bound by confidentiality agreements and must comply with privacy standards equivalent to our own. We do not sell your personal information to marketers or data brokers. Your consent is required before we share any information with unaffiliated third parties for purposes other than those described above.
5. Data Security Measures
Protecting your information from unauthorized access, alteration, and disclosure is our highest priority. We implement comprehensive security measures to safeguard your data throughout its lifecycle:
- Advanced encryption protocols (TLS 1.2 or higher) for all data transmitted between your device and our servers
- PCI DSS compliance for handling credit card and payment information
- Multi-factor authentication options to strengthen account access security
- Firewalls, intrusion detection systems, and regular penetration testing
- Secure data centres with restricted physical access and environmental controls
- Regular security audits conducted by independent third-party cybersecurity firms
- Encryption of sensitive data at rest using industry-standard algorithms
- Automated threat monitoring and incident response protocols
- Employee security training and access restrictions based on role requirements
- Regular backup procedures to ensure data integrity and recovery capability
6. Cookies and Automated Tracking
Our platform uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your gaming experience and gather analytics. Session cookies maintain your login status during gameplay, while persistent cookies remember your preferences and language settings across future visits. We use both first-party cookies set by our domain and third-party cookies from analytics and advertising partners. These technologies allow us to track user behaviour patterns, measure campaign effectiveness, identify technical issues, personalize content, and detect suspicious activities. You retain the right to control cookie settings through your browser preferences, though disabling certain cookies may limit your ability to access specific platform features. We respect the Do Not Track (DNT) signals sent by your browser and will not deploy behavioural tracking technologies when such signals are detected.
7. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Canadian law. Active account information is retained for the duration of your membership plus a reasonable period thereafter to resolve any outstanding disputes or transactions. Financial records related to deposits, withdrawals, and gaming activity are maintained for a minimum of seven years in accordance with PCMLTFA requirements and provincial gaming regulations. Identification documents and age verification records are retained for the duration of your account plus three years following account closure. You may request deletion of your personal data, and we will comply within thirty days unless legal obligations require retention. Certain information may be anonymized or aggregated instead of deleted to preserve our ability to prevent fraud and comply with regulatory obligations. Backup copies may persist for limited periods after deletion due to technical requirements.
8. Your Privacy Rights in Canada
You maintain significant rights regarding your personal information under Canadian privacy legislation. You have the right to access your personal data held by us and receive copies in a format you understand. You may request corrections to inaccurate or incomplete information. You have the right to withdraw consent to our collection and processing of your data, though this may affect your ability to use certain platform features. You can request deletion of your information where permitted by law. You have the right to lodge complaints with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your data. You can opt out of marketing communications at any time through the unsubscribe link in emails or account settings. In Quebec, you have additional rights under Law 25 and can exercise these rights through our dedicated privacy request portal or by contacting our privacy officer directly.
9. Children and Age Restrictions
Our gaming platform is strictly reserved for individuals aged eighteen years and older in most Canadian provinces, and nineteen years and older in certain jurisdictions. We do not knowingly collect personal information from minors. Upon account creation, users must verify their age through document-based identification that complies with provincial gaming regulations. If we discover that we have collected information from someone under the legal age of majority for gambling, we will delete such information immediately and close any associated accounts without hesitation. Parents or guardians who believe a minor has created an account should contact our compliance team immediately. We employ sophisticated age verification technologies including database cross-referencing and third-party age validation services to prevent underage access. Our platform includes parental control features and resources for responsible gaming education.
10. Cross-Border Data Transfers
Due to the nature of internet services, your personal information may be transferred to, stored in, or processed in jurisdictions outside of Canada, including the United States and Europe. We ensure that any international transfers comply with Canadian privacy legislation and maintain equivalent data protection standards. When data is transferred internationally, we implement contractual safeguards such as Standard Contractual Clauses and adequacy decisions where applicable. You acknowledge and consent to such transfers as a condition of using our services. We are particularly cautious with transfers to the United States and ensure compliance with Canadian guidelines regarding cross-border data flows. Personal information transferred outside Canada remains subject to this Privacy Policy and the laws governing our operations.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to you via email or prominent notification on our platform at least thirty days before implementation. Your continued use of our services following such notification constitutes acceptance of the updated policy. You are encouraged to review this policy regularly to remain informed about how we protect your information. We maintain a version history showing all significant amendments with effective dates. If you disagree with any changes, you have the right to discontinue your account and cease using our services. Non-material clarifications or administrative changes may be implemented immediately with notice provided in the next policy update.
12. Contact and Privacy Inquiries
If you have questions, concerns, or requests regarding our privacy practices, data handling, or wish to exercise your privacy rights, please contact our dedicated Privacy Officer through the following channels. You may submit inquiries via email to our privacy department, complete our online privacy request form available on our website, or send a written request by mail to our registered Canadian address. We commit to responding to all privacy-related inquiries within thirty days, and to data access requests within forty-five days as required by law. For unresolved disputes or complaints, you may escalate your matter to the Office of the Privacy Commissioner of Canada. Our Privacy Officer will ensure your request is processed confidentially and with the utmost care. We welcome your feedback and take all privacy concerns seriously.
Last updated: January 9, 2026